About Us
ServiceIQ is the new Industry Training Organisation (ITO) for the aviation; tourism; travel; museums; cafés, bars, restaurants; accommodation; food services; quick service restaurants; clubs; retail; and wholesale sectors of New Zealand’s service industry.
ServiceIQ is short for service industry qualifications that develop smarter people for smarter businesses. A workplace can be a great classroom in which to grow talent, refine transferable skills and provide an environment where people can achieve their full potential and benefit a business’ bottomline.
Our training programmes and qualifications provide the skills to improve productivity and profitability in businesses.ServiceIQ helps produce a workforce with nationally recognised qualifications who contribute to greater productivity and profitability for the service industry, and also contribute to a strong national economy.
As an Industry Training Organisation, we also:
- support businesses, trainers and trainees throughout their training and development
- manage and moderate the assessment of trainees.
Our team of expert staff are committed to developing and delivering qualifications, creating resources and assessments, customer service and business support.
Our Mission: We support our employer, learner and Government stakeholders by:
- setting relevant standards, and the quality assurance of those standards
- facilitating the training needs of the service industry
- advocating on behalf of the industry for workforce development, and providing national perspective, leadership and
- policy setting across the service industry sector.